866-454-2375 info@margarets.com
Coronavirus Safety Protocol

Coronavirus Safety Protocol

Monday, March 23, 2020

With the spread of Coronavirus we are letting our customers know we are open and continue our delivery service. Our store hours are shortened but we will are running our routes on their regular schedules. For the safety of our customers, your families and staff, along with our staff and their families, we will be implementing a Virus Safety Protocol which will be detailed below.

We know these are trying times for everyone and we hope we can alleviate any concerns you might have with your garments and households. Our cleaning processes have been proven effective against viruses and we will be taking additional processing steps to even further assure the safety of your family, staff and your items.

With the California “Stay at Home Order” we realize some households will be without their housekeeping staff. To be of assistance we are temporarily implementing Fluff and Fold service for your non designer daily wear garments until things return to normal. If you are interested in the temporary “Fluff and Fold” service, ask your delivery driver for a price list or contact us at info@margarets.com.

Concerning the Virus Safety Protocol, below is an outline of the steps we are asking our staff and all customers to take to minimize any risk of exposure:

  • Return Margaret’s cloth bags for disinfecting. Margaret’s will temporarily discontinue the use of its cloth pickup bags. Please return all bags to your driver. We will disinfect and return them when it’s safe to use them again.
  • Use plastic trash bags. In the meantime, please use plastic trash bags with a drawstring. We can supply if you need them.
  • Count items in bag and add sticker. Customer is to count items and place in bag themselves. We will supply stickers to be placed on the outside which will identify customer and where you can mark piece count and comments. Feel free to continue to use our Valet Delivery form and place inside bag. Please tie draw string securely as our drivers are not to have any contact with your items.
  • Arrival protocol. Keep 6-foot distance. Driver and client or their staff are to avoid any contact and maintain a 6 feet distance. When driver arrives, they will knock or ring and then withdraw from the entrance. Customer can leave bags at the entrance and withdraw so driver can retrieve bags. Best if all interaction is to take place without entering the home.
  • 24-Hour Bag Quarantine and 1 week turnaround minimum. We will be quarantining these bags for 24 hours prior to opening. At this time, we cannot process rush orders and all items will be a minimum 1 week turn around.
  • If someone in your family/staff has coronavirus, let us know. If customer, their family, or their staff has the virus, or possibly has the virus, we need to know this so we can take extra precautions. Please let us know that prior to our arrival. In that case we will need to quarantine bags for 5 days so turnaround time will be 2 weeks.
  • Separate high-risk items from others. The highest risk items are sheets, bedding, and undergarments and should be handled accordingly.

We realize these steps are inconvenient but necessary for the safety of all concerned. If you have any questions or concerns, please feel free to contact us to discuss. We appreciate your understanding and your business. Stay safe and remember, we are here to help you, your family and staff stay healthy.

Sincerely,

Scott Horst
Vice President

Contact Us

Margaret’s Reopening Mon 3/23. Temporary Reduced Hours.

Margaret’s Reopening Mon 3/23. Temporary Reduced Hours.

Friday, March 20, 2020

To Our Valued Customers and Friends,

Margaret’s is planning to resume limited operations on Monday (3/23) with the reduced store hours below and home pickup and delivery. This is a day-to-day situation as we receive ongoing directives from Governor Newsom and the California state government.

If we are advised to close again, we will post immediately here on this blog, the home page of the website and on social media (Facebook, Instagram, Twitter, Pinterest). When in doubt about whether we are open, please call your local store. Numbers are listed below.

New Temporary Hours:

9:00 AM to 4:00 PM Monday thru Friday

10:00 AM to 2:00 PM on Saturdays. We will continue to remain closed on Sundays.

We will return to our normal hours of operation as soon as possible.

Our home delivery drivers are working as usual…there are no changes in our pick-up and delivery to normal home routes.

In order to honor the Social Distancing request to the highest degree possible, effective immediately, we will be offering CURB SIDE SERVICE at all our locations permitting you to remain in your vehicle thus limiting your exposure. If you have a pickup, simply call 30 minutes ahead to the store numbers provided below and we will prepare your orders for pickup. Then call again upon arrival (if no answer, honk your horn). For drop-off only, simply call when you arrive.  We will be working with a reduced staff, and there is a chance it will take a few minutes to answer, but we will do our very best to accommodate you as quickly as possible.

At our Newport Beach store, please feel free to use the DRIVE UP SERVICE window which also permits you to remain in your vehicle.

Direct to Store Phone Numbers for Delivery & Pick-up:

La Jolla………………………………..858.429.7251

Del Mar/RSF…………………………858.755.2715

San Diego/Convoy St…………….858.454.2375

Newport Beach…………………….858.429.7271

Los Angeles/Beverly Hills………310.470.9200

For all other questions unrelated to store hours or delivery during this crisis, please feel free to contact us by email at info@margarets.com.

We appreciate your understanding and business. May you and your family and friends stay healthy and safe.

Thank you,
Chuck Horst, President, and the Horst Family
Margaret’s Cleaners

All Margaret’s Stores & Services Temporarily Closed Due to State COVID-19 Mandate.

All Margaret’s Stores & Services Temporarily Closed Due to State COVID-19 Mandate.

Friday, March 20, 2020

To Our Loyal Customers and Friends,

Due to the Governor Newsom’s “Stay at Home” mandate issued last night, we made the difficult decision to temporarily close all Margaret’s stores and shut down all services effective immediately. 

At Margaret’s Cleaners, nothing is more important than ensuring the health and wellness of our staff and customers.

As soon as we are able, we will reopen and let you know immediately.

Thank you for your patience, support and loyalty during these challenging times.

Please feel free to contact us by email at generalmail@margarets.com with any questions and may you and your family and friends stay healthy.

Thank you,
Chuck Horst, President, and the Horst Family
Margaret’s Cleaners

Curbside Service & Reduced Hours During COVID-19 Crisis

Curbside Service & Reduced Hours During COVID-19 Crisis

March 18, 2020

To Our Valued Customers,

Due to COVID-19, Margaret’s will be adjusting our store hours
starting this Saturday March 21, 2020. 

Margaret’s will be temporarily reducing its store hours at all locations.

New Temporary Hours:

9:00 AM to 4:00 PM Monday thru Friday

10:00 AM to 2:00 PM on Saturdays. We will continue to remain closed on Sundays.

We will return to our normal hours of operation as soon as possible.

Our home delivery drivers are working as usual…there are no changes in our pick-up and delivery to normal home routes.

In order to honor the Social Distancing request to the highest degree possible, effective immediately, we will be offering CURB SIDE SERVICE at all our locations permitting you to remain in your vehicle thus limiting your exposure. If you have a pickup, simply call 30 minutes ahead to the store numbers provided below and we will prepare your orders for pickup. Then call again upon arrival (if no answer, honk your horn). For drop-off only, simply call when you arrive.  We will be working with a reduced staff, and there is a chance it will take a few minutes to answer, but we will do our very best to accommodate you as quickly as possible.

At our Newport Beach store, please feel free to use the DRIVE UP SERVICE window which also permits you to remain in your vehicle.

Direct to Store Phone Numbers for Delivery & Pick-up:

 La Jolla………………………………..858.429.7251

Del Mar/RSF…………………………858.755.2715

San Diego/Convoy St…………….858.454.2375

Newport Beach…………………….858.429.7271

Los Angeles…………………………….310.470.9200

We thank you for the opportunity to serve you.

Sincerely,

Chuck Horst, President, and the Horst Family
Margaret’s Cleaners

Coronavirus Safety Protocol

Margaret’s Cleaners Response to Coronavirus (COVID-19)

To Our Valued Customers,

With the news of the Coronavirus (COVID-19) spreading, we want to proactively share details about our cleaning procedures for handling viruses and bacteria at Margaret’s Cleaners and the steps we are taking to ensure the safety of our customers and staff.

To help prevent the spread of the Coronavirus (COVID-19, we are closely monitoring and following the guidelines and recommendations on personal hygiene and cleaning standards set in place by the World Health Organization (WHO) and Centers for Disease Control (CDC) and the Dry Cleaning and Laundry Institute (DLI).

We want to assure you that our cleaning processes are effective against viruses and our claim is backed by the CDC who advised that the dry cleaning process is effective on viruses. Our processes are above the temperature needed to inactivate viruses, which is 160 degree Fahrenheit according to the World Health Organization. As an added measure, all washed and laundered items will be processed with an additional dry cleaning step providing the higher temperature as an added assurance for virus mitigation. This added dry cleaning step with laundry is already part of our arsenal and often utilized to remove grease and oils when laundry processes alone prove to be insufficient. This proven technique adds no associated risk for cleaning, but does add assurance for virus control.

We have always maintained high standards for hygiene and sanitation, and as an extra precautionary measure, we have increased the frequency of cleaning our stores, counter tops, delivery vehicles and other surfaces in all Margaret’s locations. We will continue to monitor the situation, adjust our cleaning processes as needed, and update you on our proactive response plan accordingly.

We do not want to spread fear, but rather reassure you that we are here to make sure your clothing and household textiles are disinfected and sanitized.

At Margaret’s Cleaners, nothing is more important than ensuring the health and wellness of our customers and staff. We appreciate you putting your trust in us for your dry cleaning, laundry and other garment care needs and we look forward to serving you at your next visit.

Please feel free to contact us with any questions and may you and your family and friends stay healthy.

Thank you,
Chuck Horst, President, and the Horst Family
Margaret’s Cleaners